Technical support

Helpline

Take advantage of our ticket system

Get technical advice and problem solutions directly from our competent support staff. We will process your inquiry as quickly as possible and provide feedback on your issue.

Contact form support

Control engineering:

Phone: +43 732 7090 23222
Email: support-a@keba.com

Drive engineering:

Phone: +49 6441 966 180
Email: helpline@keba.de

You can reach us Monday to Thursday between 8:00 am and 5:00 pm, Friday between 8:00 am and 4:00 pm.

Remote support

Our services

Competent phone support from a subject matter specialist
Use of state-of-the-art technology suited to the task at hand
The close cooperation between our support hotline and our development team ensures comprehensive and competent support for all KEBA products.
After a specific appointment has been agreed, an experienced support technician is available to assist you.

Your benefits

Direct technical support from an application engineer
Fast, uncomplicated help
Cost savings

Contact Form Support

On-site service

Our services

Commissioning, diagnostics and troubleshooting if needed performed by our trained specialists
Test operation under test and production conditions
Help with questions concerning installation location and position, general and EMC-compliant installation of your KEBA products from our application technicians
Suggestions for the improved and safe use of the products
Information about standard functions of modern automation systems that will make your application less critical, too
Firmware updates of system components for added functionality

Your benefits