Technical support
Helpline
Take advantage of our ticket system
Get technical advice and problem solutions directly from our competent support staff. We will process your inquiry as quickly as possible and provide feedback on your issue.
Control engineering:
- Phone: +43 732 7090 23222
- Email: support-a@keba.com
Drive engineering:
- Phone: +49 6441 966 180
- Email: helpline@keba.de
You can reach us Monday to Thursday between 8:00 am and 5:00 pm, Friday between 8:00 am and 4:00 pm.
Remote support
Our services
- Competent phone support from a subject matter specialist
- Use of state-of-the-art technology suited to the task at hand
- The close cooperation between our support hotline and our development team ensures comprehensive and competent support for all KEBA products.
- After a specific appointment has been agreed, an experienced support technician is available to assist you.
Your benefits
- Direct technical support from an application engineer
- Fast, uncomplicated help
- Cost savings
On-site service
Our services
- Commissioning, diagnostics and troubleshooting if needed performed by our trained specialists
- Test operation under test and production conditions
- Help with questions concerning installation location and position, general and EMC-compliant installation of your KEBA products from our application technicians
- Suggestions for the improved and safe use of the products
- Information about standard functions of modern automation systems that will make your application less critical, too
- Firmware updates of system components for added functionality
Your benefits
- No lengthy “start-up” times
- No time-consuming corrections or rework
- Optimized service life of machines and systems
- Modernization of your system through firmware updates
Licensing
Do you want to activate your licence or are you looking for answers on the subject of KEBA licensing? You can find all the answers here.
