Customer loyalty is the prime objective
Both Coop and Post Danmark are pursuing a similar strategy with the customer as the focal point of all their efforts. For Post Danmark, the creation of a full-coverage, parcel automat network represents a central approach to satisfying customer needs as an addition to their approx. 780 post offices. For as Michael Løve, the Coop Branch Director, explains: “We wish to offer our customers an additional service that they will only find in our stores. With the new “Pakkeboksen”, shopping will be even simpler and more comfortable for our customers.”
The fact that a quality product is being used, which has already been proven hundreds of items over in Denmark also makes thing still easier for all those involved, as no initial expenses are required. The additional 300 parcel automats are fully compatible and will be integrated into the Post Danmark network.
According to Klaus E. Olsen, the Head of Business Development at Post Danmark: “The parcel automats that are already in use have been well received by our customers. In December, we reached an all time high with handling more than 10,000 parcels per day at our parcels stations! The operation of the machines is straightforward and they are extremely user-friendly. We are therefore convinced that the “Pakkeboksen” in the Coop branches will enjoy high utilization levels as well.”
A new product designed specially for indoor applications
For this project, KEBA, the Austrian quality leader, provides specially developed indoor automats (KePol LS). The dimensions and costs of these parcel automats have been optimized for supermarket installation, while at the same time the proven features of the outdoor KePol parcel automats have been retained. The machines are not only characterized by extremely high quality and durability, but also offer simple and intuitive operation. In addition, like the other KePol parcel automats to date they are of modular design, which was an aspect of major importance to KEBA’s product developers.
The challenge lies in the shortage of time
KEBA will install and commission the 300 parcel automats ordered within just twelve weeks. Towards the end of the rollout, as many as 50 automats are to be installed weekly, which represents a challenge for the entire KEBA and Post Danmark project team.
Allan Bo Hansen, the responsible Post Danmark Project Manager: “We have been able to rely entirely upon KEBA during the rollout to date. KEBA’s project managers work with great professionalism and reliability, and the quality of the equipment is mirrored by the entire process. We are therefore confident that we will be able to have all the automats in full operation by autumn.”