Repair form

With my confirmation and the associated commission, I agree to the following terms:

• If the KeContact E10 reported during the warranty period as defective, is found to be subject to external influences, improper handling or damage due to incorrect installation during a subsequent check at the KEBA repair facility, this is not classified as a warranty case. KEBA Energy Automation GmbH will invoice the list price valid at the time the commission is placed. (Checking and billing can take up to 6 weeks).

• If the KeContact E10 reported as defective does not arrive at the KEBA Energy Automation repair shop within 4 weeks after the commission for replacement, the currently valid list price will be invoiced.

• The KeContact E10 reported as "defective" with the serial number specified by the customer becomes the property of KEBA Energy Automation GmbH.

• The customer was informed about the possibilities and procedures, of dealing with the defective KeContact E10 by KEBA Energy Automation GmbH.

• The commissioner has already carried out a preliminary clarification of the problem and has thus ruled out that the problem lies within the environment of KeContact E10.
  If no fault can be found during a subsequent check by the KEBA repair facility, KEBA Energy Automation GmbH shall invoice the list price valid at the time the commission is placed.

Costs:

In the case of warranty¹:

The manufacturer KEBA Energy Automation GmbH assumes the costs for the replacement delivery of the defective KeContact E10. The customer will not bear any costs (except in the case of non-fulfillment of the above-mentioned tems).

In case of repair²:

The customer bears costs in the amount of the current list price (excl. shipping costs).

¹ Warranty determines legal consequences and claims to which the customer is entitled under a purchase contract if the seller has delivered a defective item. A defect is understood to be a deviation of the service provided from what is contractually owed to the customer. The warranty period for movable goods such as the smart energy meter is 2 years from the time of delivery of the goods. In addition, the applicable legal provisions shall apply.

² A repair case exists if the defect is not covered by the warranty.

With my confirmation and the associated commission, I agree to the following terms:

• If the KeContact S10 reported during the warranty period as defective, is found to be subject to external influences, improper handling or damage due to incorrect installation during a subsequent check at the KEBA repair facility, this is not classified as a warranty case. KEBA Energy Automation GmbH will invoice the list price valid at the time the commission is placed. (Checking and billing can take up to 6 weeks).

• If the KeContact S10 reported as defective does not arrive at the KEBA Energy Automation repair shop within 4 weeks after the commission for replacement, the currently valid list price will be invoiced.

• The KeContact S10 reported as "defective" with the serial number specified by the customer becomes the property of KEBA Energy Automation GmbH.

• The customer was informed about the possibilities and procedures, of dealing with the defective KeContact S10 by KEBA Energy Automation GmbH.

• The commissioner has already carried out a preliminary clarification of the problem and has thus ruled out that the problem lies within the environment of KeContact S10.
  If no fault can be found during a subsequent check by the KEBA repair facility, KEBA Energy Automation GmbH shall invoice the list price valid at the time the commission is placed.

Costs:

In the case of warranty¹:

The manufacturer KEBA Energy Automation GmbH assumes the costs for the replacement delivery of the defective KeContact S10. The customer will not bear any costs (except in the case of non-fulfillment of the above-mentioned tems).

In case of repair²:

The customer bears costs in the amount of the current list price (excl. shipping costs).

¹ Warranty determines legal consequences and claims to which the customer is entitled under a purchase contract if the seller has delivered a defective item. A defect is understood to be a deviation of the service provided from what is contractually owed to the customer. The warranty period for movable goods such as the KeContact S10 is 2 years from the time of delivery of the goods. In addition, the applicable legal provisions shall apply.

² A repair case exists if the defect is not covered by the warranty.

With my confirmation and the associated commission, I agree to the following terms:

• If the KeContact T10 reported during the warranty period as defective, is found to be subject to external influences, improper handling or damage due to incorrect installation during a subsequent check at the KEBA repair facility, this is not classified as a warranty case. KEBA Energy Automation GmbH will invoice the list price valid at the time the commission is placed. (Checking and billing can take up to 6 weeks).

• After we receive the defective KeContact T10 and an initial analysis by KEBA was made, a new or refurbished KeContact T10 will be delivered as a replacement unit within the following 4 weeks.

• KEBA Energy Automation GmbH is not liable for the possible loss of data stored in the KeContact T10. The customer shall ensure that appropriate data backups have been carried out beforehand.

• The KeContact T10 reported as "defective" with the serial number specified by the customer becomes the property of KEBA Energy Automation GmbH.

• The customer was informed about the possibilities and procedures, of dealing with the defective KeContact T10 by KEBA Energy Automation GmbH.

• The commissioning party has already carried out a preliminary clarification of the problem and thus rules out the possibility that the problem lies with the KeContact T10. If a subsequent inspection at the KEBA repair facility does not reveal a fault,
  KEBA Energy Automation GmbH will charge the repair lump sum valid at the time of commissioning.

Costs:

In the case of warranty¹:

the client will incur lump-sum costs for a new or generally overhauled KeContact T10 of: 500,- (net) excl. shipping costs.

In case of repair²:

The customer bears costs in the amount of the current list price (excl. shipping costs).

¹ Warranty determines legal consequences and claims to which the customer is entitled under a purchase contract if the seller has delivered a defective item. A defect is understood to be a deviation of the service provided from what is contractually owed to the customer. The warranty period for movable goods such as the KeContact T10 is 2 years from the time of delivery of the goods. In addition, the applicable legal provisions shall apply.

² A repair case exists if the defect is not covered by the warranty.