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Smartphones have long played a central role in our everyday lives. Making phone calls? Yes - but this now accounts for only a very small part of its use. Instead, the smartphone has developed into a versatile communication tool that has become an indispensable part of our modern world. And of course, digitalisation has not stopped at banking. The mobile phone has become a "digital wallet" that enables us to make cashless payments or conduct banking transactions on the go. And: the smartphone also takes on an important and hardly imaginable function as an access control - whether to a digital or physical location.
Banks provide local financial services and make an important contribution to the lives of their customers. This is precisely why inclusion and accessibility are not buzzwords for financial institutions, but a social responsibility.
We have summarised five ways you can make your bank branches more inclusive and think outside the box of legal requirements:
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