Interview with Frank Rose in IT-Finanzmagazin
The banking world is facing changing challenges - branches are being closed, self-service systems often remain in place. In an interview with IT-Finanzmagazin, Frank Rose, Vice President Banking Automation, explains what impact he sees for the future of banking and how the use of artificial intelligence can help with these changing conditions.
VR Bank Fulda optimizes cash management with innovative cash recyclers from KEBA
VR Bank Fulda has successfully met the challenges of a modern banking landscape. By working with KEBA, the bank was able to optimize its cash management, increase security and offer its customers an improved service experience. This success story shows how the introduction of innovative technologies helps banks to adapt to changing requirements and offer their customers the best possible service.
Accessibility in the self-service area
Accessibility is wide-ranging topic and goes far beyond devices. From access to the self-service zone to the digital accessibility of your online services: Every step must be accessible. Read the article to find out what you need to consider for an accessible self-service zone.
Mobile access: the smartphone as a key
Smartphones have long played a central role in our everyday lives. Making phone calls? Yes - but this now accounts for only a very small part of its use. Instead, the smartphone has developed into a versatile communication tool that has become an indispensable part of our modern world. And of course, digitalisation has not stopped at banking. The mobile phone has become a "digital wallet" that enables us to make cashless payments or conduct banking transactions on the go. And: the smartphone also takes on an important and hardly imaginable function as an access control - whether to a digital or physical location.
Branch structure and the bank branch of the future
The banking industry has evolved steadily over the past decades. Two factors that have significantly shaped this change? Digitalisation and self-service. As technological developments have progressed, the traditional bank branch has transformed into a modern financial services centre offering a wide range of diverse services. But the transformation is far from complete. Digitalisation and self-service continue to change the way banking is done. That's why we asked ourselves: What will the bank branch of the future look like? In this article, we would like to shed light on this question from different angles and provide possible answers.
KEBA grows by 3% in a dynamic environment to a new high of 553.5 million euros
The KEBA Group, headquartered in Linz, increased its sales from 537.7 million € to 553.5 million € in the past business year (April 2022 - March 2023). This corresponds to a sales growth of approximately 16 million € or 3% . Looking at the last five years, the average annual growth is around 17% (CAGR).
Digital accessibility: What the EAA regulation means for self-service
Already in 2019, Directive (EU) 2019/882 on accessibility requirements for products and services, better known as the "European Accessibility Act (EAA)", has been adopted. While the directive has different names in different EU member states, the challenges are the same for all states: Many questions have arisen with it. Because how exactly accessibility is to be implemented is not described in the regulation. The manufacturers of self-service machines are obliged to deal with the EAA regulation and to develop products that meet the requirements.
Self-service: trend or future?
In times of online shopping, contactless payment and digitalisation at all levels and in virtually all sectors, the topic of self-service is also becoming increasingly important. Whether it's a supermarket checkout, hotel check-in, farm shop, petrol station, bank branch, library or fast food restaurant: more and more sectors are discovering the advantages of self-service terminals or machines. But what makes self-service so attractive and is it even more than just a trend?
The bank branch experience: creating brand awareness (not only) with the right furnishing
Online banking has gained massively in importance in recent years. While in 2007 only 30 percent of Austrians used the internet for online banking, by 2022 this figure had already risen to 73 percent (1) - this is almost three quarters of the population. It is easy to think that bank branches are fading into the background as a tool for customer acquisition and retention. However, exactly the opposite is true: in view of the competitive situation, it is more important than ever to make the bank visit a unique and incomparable experience for customers.
Increase efficiency and profitability with KEBA self-service terminals
Banks are required to optimise their resources at all times. In the case of branches whose expenses are higher than their income, the question often arises: close them or continue to operate them? But such a decision is not easy to make, because the elimination of branches also has a great impact on bank customers. For this reason, it makes sense to take measures to increase the efficiency and profitability of branches.
Cash Recycler vs. ATM: How to make the right decision
With regard to economic aspects, the question may arise in the course of purchasing a new device as to which variant is better: cash recycler or atm? There is no simple answer to this question, because the decision for or against one of the two devices depends on several factors.
Application possibilities for the KeBin S10 access system
From office buildings to 24/7 farm shops: Security is an important success factor in almost all industries. Our KeBin S10 is a modern electrical access control system that supports companies of all kinds in security matters. However, the KeBin access system can cover a multitude of other use cases beyond this purpose. Read about the advantages of the KeBin S10 access system and how it can be used in this blog post.
Sustainability at KEBA
Conservation of resources, efficient use of energy sources, a careful approach to the environment: companies are required to set and achieve new sustainability targets every year. This is where suppliers also come into play, because energy-saving technology, durable and low-maintenance products, and special programs that can detect and respond to failures at an early stage play a major role in achieving sustainability goals.
At KEBA, we follow this path by always keeping the sustainability factor in mind when developing and manufacturing our products - from the initial idea, to the prototype, to the series product. We see this as our contribution on the way to a sustainable, resource-saving society. This benefits not only us, but also our customers.
"GenussKistl" - the 24/7 self-service shop in beautiful Lassee
With the self-service shop "GenussKistl", the entrepreneurial couple Barbara Schmidt and Robert Kurka offer a delicatessen paradise in their hometown of Lassee and thus secure the local supply - around the clock. The goods and food are also safely stored, thanks to controlled access with KEBA's access solution
KeBin S10. Thus, all visitors will find a clean, truly lovingly designed shop at all times, which adorns Barbara's handwriting through and through, as Mr Kurka emphasises.
11 questions that facilitate the purchase of a cash recycler
When purchasing a new ATM, many aspects have to be considered - from location to customer structure to energy efficiency. The decision for or against a provider depends on many factors. We have compiled a few questions for you to make the purchase of a cash recycler easier.
KEBA cash recyclers point with reliability
The reliability and availability of cash recyclers are key factors in positively influencing the profitability of a bank branch and customer satisfaction. Even a minimal improvement in device availability has an extremely positive influence on the failure rate. Currently, the availability of KEBA cash recycler is 98.5%. However, this is no reason for us not to further improve our cash recyclers - on the contrary: With SmartRepair and Predictive Maintenance, we are working intensively on the (further) development of two systems that automatically remedy failures or prevent them in the first place.
5 special features that speak for KEBA Cash Recycler
Cash recyclers from KEBA play an essential role in financial transactions in branch operations. They not only relieve staff at the counter, but also enable customers to make deposits and withdrawals at any time of day - regardless of bank opening hours. In addition to these features, our cash recyclers have other advantages and special features.
"Gallners Genusshof Haltestelle":
Safety starts with access
KEBA's bank branch access system has long been popular in the banking industry, a security measure that allows controlled access. Now the smart KeBin S10 is also moving into 24/7 self-service shops. Christoph Gallner, owner of Gallner's Genusshof Haltestelle, tells us how the idea for the self-service shop came about, why he chose KEBA's access solution and what his experiences with it have been so far.
Forward-looking strategy secures 30% increase in turnover for KEBA
The KEBA Group, headquartered in Linz, increased its sales from € 415.4 million to € 537.7 million in the past business year
(April 2021 - March 2022). With a jump in turnover of around 122 million € and a turnover growth of almost 30 % , the KEBA Group repeatedly achieved the highest turnover in its history. Looking at the last five years, the average annual growth is 22.7 % (CAGR).
5 ways to make your branches more accessible
Banks provide local financial services and make an important contribution to the lives of their customers. This is precisely why inclusion and accessibility are not buzzwords for financial institutions, but a social responsibility.
We have summarised five ways you can make your bank branches more inclusive and think outside the box of legal requirements:
Self-service for all: innovative and intuitive
Bright and friendly, the Linzerie in the heart of the Upper Austrian capital Linz invites you to shop and linger. In the modern self-service branch of Sparkasse Oberösterreich, which is located to the left of the main entrance, all money matters can be carried out easily and conveniently on one's own. The completely barrier-free, accessible self-service branch offers the highest level of comfort with two frameless cash recycling ATMs from KEBA integrated into the wall. The installation form offers people with a walker or in a wheelchair a user-friendly and discreet way to conduct their cash transactions.
KEBA acquires German software company
drag and bot GmbH
In December 2021, KEBA acquired the Stuttgart / Germany-based software company drag and bot. The start-up develops an innovative operating system for robots. As a 100% subsidiary, drag and bot GmbH is part of KEBA Industrial Automation GmbH, one of the three business areas of KEBA Group AG. With this new acquisition, KEBA strengthens its position in industrial automation and strategically expands its product portfolio with flexible automation software.
KEBA honoured with "Austria's Best Managed Companies" Award
The international Best Managed Companies programme, which is already established in more than 30 countries and awards outstandingly managed companies, was carried out in Austria for the first time this year. KEBA is one of the first Austrian award winners.
KEBA achieves significant growth over past fiscal year
With a turnover of 415.4 M€, which corresponds to an increase of around 11%, the KEBA Group once again achieved the highest revenues in its history. Considered over a period of 10 years, the company thus quadrupled its sales. In a dynamic year characterized by Corona, KEBA benefited from its different pillars, which operate in different industries and markets and are therefore subject to different cycles and triggers. With a new structure, KEBA strengthens its growth course.
KEBA awarded Pegasus in bronze
The list of nominated companies was long and all of them are top companies in Upper Austrian industry. Therefore, we are particularly pleased that we were awarded the Pegasus in bronze in the category "Lighthouses" this year at the most important business award in Upper Austria.
Commerzbank invests in 800 ATMs from Austrian company KEBA
Commerzbank is investing in its modern branch equipment and will gradually install 800 new ATMs in its nationwide branches until 2024. Again, the devices exclusively come from Austrian automation expert KEBA AG and combine deposit as well as withdrawal of banknotes and coins.
IM TREND 2021
New in May is not only the hot off the press edition of the KEBA banking magazine IM TREND, but also the brand new design, which is characterized by a modern structured layout and better readability. Of course, the exciting insights into new technologies and well-founded field reports from our customers and partners remain unchanged.
KEBA expands its Management Board
The KEBA AG Supervisory Board has appointed Andreas Schoberleitner (43) to the Management Board as of April 1, 2021. As Chief Financial Officer (CFO), he is now the third member of the Management Board of the internationally active technology company, together with Gerhard Luftensteiner (CEO) and Franz Höller (CTO).
First KEBA Live Dialogue brings banking solutions into the office or home office
The new event format allows for a trip into the world of KEBA with the help of state-of-the-art technology. The innovation zone of banking automation, the KEBA Studio Immergrün, comes directly from Linz to the home office or office through live connection. Hundreds of guests have already been virtually welcomed.
KEBA produces and is available to its customers without restrictions
Many committed employees take care of the production of the ordered deliveries, our service technicians ensure functioning systems in the area of critical infrastructure and our more than 500 employees in the home office maintain the dialogue with our customers, partners and suppliers thanks to the latest technology.
Information on the current "Corona" situation
In connection with the "Coronavirus Covid-19", we are currently experiencing an extraordinary situation that challenges us all. The measures taken by the governments in Austria and in other countries are becoming more stringent every day. It can be said that at the moment an exceptional situation prevails in Austria.
2000th cash recycler of the evo series in use at the Salzburger Sparkasse
Since 2002, the Salzburger Sparkasse and automation specialist KEBA are closely connected: at that time, the first KePlus self-service machines were installed at the financial institution with headquarters in the Mozart city of Salzburg. After almost 20 years, the two traditional Austrian companies can celebrate a special anniversary: the 2000th cash recycler of the evo series automates cash deposits and withdrawals at the Maxglan branch in the city of Salzburg.
Sparkasse Oberösterreich relies on the smart access and foyer management from KEBA
There are many access systems, but only few are secure enough that access to a bank branch can be controlled with it. KEBA, the automation specialist based in Linz/Austria, is launching a new generation of an access and foyer management system which not only controls the door but also lights, audio and much more.
Simple and secure: contactless technology makes its way onto ATMs
Linz/Urfahr. Raiffeisenlandesbank Oberösterreich AG and the automation specialist KEBA AG are setting new standards in cash automation with an innovative cooperation project. Since December 2019, a new cash dispenser, which is fully based on NFC technology, has been located directly at the KEBA AG headquarter in the Urfahr business park.
ATMIA 2019
From 15th to 17th of October 2019 ATM professionals and industry experts gather in Rome for the annual “European ATM & Payment Innovation Summit”.
As expert and pioneer in cash-recycling KEBA presents its latest ATM generation, the flexible evo series, in combination with a cashless desk. Find us at booths 18+19. We look forward to exchanging thoughts with you!
The 1,000th evo has found its home at the Frankfurter Sparkasse
The Frankfurter Sparkasse and KEBA can look back at a long and extremely close partnership. For seven years, KEBA has provided cash-recycling technology to the traditional Frankfurt institution. Now, the 1,000th evo series cash recycler is also finding its new home in Frankfurt am Main.
Latest issue of our magazine "Im Trend"
In the current edition of our magazine "Im Trend" you will find everything worth knowing about brand new KEBA innovations in the banking sector. You will also see many successful integration projects. With the “KEBA Studio Immergrün 2.0” – our new showroom – you will get an insight into forward-looking, state-of-the-art solutions for banks that simultaneously create a feel-good atmosphere.
Enjoy reading and scrolling!
KEBA at the FI-Forum 2018
This year, KEBA again presents practical and brand new concepts in the shape of its evo series, which represents a (r)evolutionary interaction and communications interface for all cash and bank transactions, both today, tomorrow and the day after. Stop by from 20 to 22 November at our booth P74 in the fair hall Frankfurt/M., hall 11.1.
KEBA’s 500th cash recycling ATM from its new evo series is now operational at a branch of Credito Cooperativo Friuli in sunny Italy
KEBA’s 500th evo series cash-recycling ATM has found a new home at a branch of the bank Credito Cooperativo Friuli ("CrediFriuli") located in Manzano, a town in north-eastern Italy known for its Triangolo della Sedia business district. This important milestone was celebrated together with representatives from the bank, which has branches spread throughout the major tourist destinations of a region that stretches from the hilly Tarvisio area down to the seashore.
Comfortable cash deposits in the fresh air
The Erste Bank and Sparkasse are now offering this service using the new outdoor cash recycler ATMs from KEBA, which naturally enough still allow money to be withdrawn. KEBA recently installed three outdoor ATMs with cash recycling function for the Sparkasse in Dornbirn and an outdoor cash recycler KePlus FT10 can also be found at the Erste Bank self-service branch in Wiener Neudorf (Vienna).
The (r)evolutionary evo series introduces itself
The current edition of our magazine "Im Trend" focusses on evo, KEBA's new product series. What inspired the evo series and what makes evo stand out is just as much a topic as how evo has proven itself in practice. With a brief review of 25 years of self-service at KEBA you will also experience a piece of history in this edition.
Enjoy reading!
Sparkassen Contact Days 2017 - Welcome to the evolution
At the Sparkassen Contact Days on May 30 and 31, 2017 in Salzburg KEBA presents the innovative KePlus F10 and FT10 cash recyclers of the new evo series. State-of-the-art technology and maximum flexibility as well as minimum space requirements make these devices the (r)evolutionary interface for all cash and banking transactions of today, tomorrow and future.
KEBA touring with the truck through the federal states of Austria
Until May, KEBA is traveling with a truck through all of Austria and stops in Upper Austria, Lower Austria, Styria, Vorarlberg and Carinthia to bring the products and their advantages closer to customers in the Raiffeisen sector.
Raiffeisen Austria: KEBA to become exclusive supplier
The bank automation expert KEBA, based in Linz/Austria, has scored a major success within the Raiffeisen group Austria: KEBA is to become the exclusive supplier of non-cash terminals (account service terminals) and cash recycling systems.
KEBA to become exclusive supplier for account service terminals and cash recyclers
The bank automation expert KEBA, based in Linz/Austria, has scored a major success within the Raiffeisen group Austria: KEBA is to become the exclusive supplier of non-cash terminals (account service terminals) and cash recycling systems.
FI-Forum 2016
For three days, German savings banks had the opportunity to find out about new solutions and developments in the savings bank sector at the FI Forum. The presentation of KEBA's new evo series attracted a lot of interest from visitors: evo not only fits perfectly into the fair's motto "Thinking from the customer", but also meets the nerve of our time with regard to digitalization, customer loyalty and future security.
Latest issue of our magazine "Im Trend"
The latest issue of our magazine "Im Trend" deals with banking branch of the future and how financial institutes can transform challenges into chances. We wish you pleasant reading!
Design for all
Simplicity of operation is central to product development at KEBA. For this reason, KEBA employees could obtain information and inspiration from Prof. Dr. Manfred Tscheligi - expert in the field of Human Computer Interaction and Usability.
IM TREND - the magazine
User reports, product innovations, trends and information on the world of KEBA - our magazine IM TREND for you to browse online or as a download.
Im Trend archive
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